Communication Courses

Communication Skills

Who is it for?

Anyone who wants to learn how to communicate effectively with team members, managers and customers.

0.5 days


What is communication?

Channels of communication

Three communication structures

Communications models

Use of questions

Writing Effective Emails

Who is it for?

Anyone who wants to learn how to use emails to communicate effectively.

0.5 days


Use a systematic approach to writing

Structure emails in a logical sequence

Avoid inappropriate jargon

Make the most of layout opportunities

Edit your own work

Report Writing

Who is it for?

Anyone who needs to produce reports that communicate an effective message to their reader.

0.5 days


Tailor content to reader’s needs

Gather information and select what is relevant

Structure your report

Choose words that support your message

Assess where to use graphics

Choose the right image to support your content

Edit your draft for maximum impact

Presentation Skills

Who is it for?

Anyone who needs to deliver presentations.  Whether you are delivering a formal or informal presentation to colleagues or people outside your organisation you will learn how to deliver your message effectively.

1 day


Determine the objective of your presentation

Structure your presentation

Use appropriate visual aids

Deliver your presentation


Who is it for?

Anyone who wants to manage the client relationship with confidence.   You will learn how to present yourself appropriately whatever the environment.

0.5 days


What are manners and etiquette?

What does professional look like?


Client entertaining

Restaurant and menu choice for self and clients

Train The Trainer

Who is it for?

Anyone with the responsibility for 1:1 training in the work place.

1 day


Identify what helps the learning process for individuals

Plan, prepare and conduct an instruction session

Create rapport on a 1:1 basis to achieve learning objectives

Give constructive feedback to assess effectiveness