Communication Courses
Communication Skills
Who is it for?
Anyone who wants to learn how to communicate effectively with team members, managers and customers.
0.5 days
Objectives
What is communication?
Channels of communication
Three communication structures
Communications models
Use of questions
Writing Effective Emails
Who is it for?
Anyone who wants to learn how to use emails to communicate effectively.
0.5 days
Objectives
Use a systematic approach to writing
Structure emails in a logical sequence
Avoid inappropriate jargon
Make the most of layout opportunities
Edit your own work
Report Writing
Who is it for?
Anyone who needs to produce reports that communicate an effective message to their reader.
0.5 days
Objectives
Tailor content to reader’s needs
Gather information and select what is relevant
Structure your report
Choose words that support your message
Assess where to use graphics
Choose the right image to support your content
Edit your draft for maximum impact
Presentation Skills
Who is it for?
Anyone who needs to deliver presentations. Whether you are delivering a formal or informal presentation to colleagues or people outside your organisation you will learn how to deliver your message effectively.
1 day
Objectives
Determine the objective of your presentation
Structure your presentation
Use appropriate visual aids
Deliver your presentation
Etiquette
Who is it for?
Anyone who wants to manage the client relationship with confidence. You will learn how to present yourself appropriately whatever the environment.
0.5 days
Objectives
What are manners and etiquette?
What does professional look like?
Appearance
Client entertaining
Restaurant and menu choice for self and clients
Train The Trainer
Who is it for?
Anyone with the responsibility for 1:1 training in the work place.
1 day
Objectives
Identify what helps the learning process for individuals
Plan, prepare and conduct an instruction session
Create rapport on a 1:1 basis to achieve learning objectives
Give constructive feedback to assess effectiveness