Influencing Courses

Focusing On Customers

Who is it for?

For anyone who interacts with customers; whether you are a receptionist, accounts assistant or service engineer, you have customers and this course will give you the skills to work with these customers as effectively as you can.



0.5 days

Objectives

Understand who your customers are

Understand how to create a win:win situation

Deal effectively with difficult situations and customer complaints

Elevator Pitch

Who is it for?

Anyone who needs to develop and sell their brand to others to maximise business opportunities.



0.5 days

Objectives

Define what an elevator pitch is

Write your elevator pitch

Deliver your elevator pitch

Networking

Who is it for?

Anyone who wants to effectively communicate in 60 seconds why they do what they do and the benefits of this to their customers.

Please note this course is suitable for all and not limited in its value to those with external clients



0.5 days

Objectives

The goal of networking

Preparing to network

Managing the networking opportunity

Building the relationship

Following up