Influencing Courses
Focusing On Customers
Who is it for?
For anyone who interacts with customers; whether you are a receptionist, accounts assistant or service engineer, you have customers and this course will give you the skills to work with these customers as effectively as you can.
0.5 days
Objectives
Understand who your customers are
Understand how to create a win:win situation
Deal effectively with difficult situations and customer complaints
Elevator Pitch
Who is it for?
Anyone who needs to develop and sell their brand to others to maximise business opportunities.
0.5 days
Objectives
Define what an elevator pitch is
Write your elevator pitch
Deliver your elevator pitch
Networking
Who is it for?
Anyone who wants to effectively communicate in 60 seconds why they do what they do and the benefits of this to their customers.
Please note this course is suitable for all and not limited in its value to those with external clients
0.5 days
Objectives
The goal of networking
Preparing to network
Managing the networking opportunity
Building the relationship
Following up